Terms & Conditions

1. About us

This website is run by Accro-Pleasures, based in Kingston, Jamaica ("we", "us", "our"). "You" means the person using our website or placing an order. You can contact us at info@accropleasures.com or +1 876 367 1616.

2. Age requirement

Our website sells adult products. You must be at least 18 years old to use our website and to place an order. By using our website, you confirm that you are 18 or older. We may cancel any order if we believe it was placed by someone under 18.

3. Using our website

You agree to use our website only for lawful purposes. You must not:

• try to gain unauthorised access to our website, systems or other customers' accounts;
• use automated tools to copy, scrape or overload our website;
• upload or send anything harmful, such as viruses; or
• use our website in a way that could damage our reputation or other people's use of it.

We may update, change or temporarily suspend the website at any time, for example for maintenance.

4. Products and descriptions

We try to describe and show every product accurately. Colours and sizes may look slightly different on your screen, and packaging may change from time to time. Product images are for illustration.

All products are sold for their intended adult use only, and must be used in line with the instructions and care advice that come with them.

All orders are subject to availability. If an item becomes unavailable after you order, we'll let you know and refund you for it.

5. Prices and payment

• Prices are shown in Jamaican dollars (JMD). Delivery charges and any taxes are shown at checkout before you pay.
• We may change prices at any time, but changes won't affect orders that have already been confirmed.
• If we've made an obvious error in a price, we'll contact you before dispatching your order. You can then choose to go ahead at the correct price or cancel for a full refund.
• Payment is taken at checkout through our secure payment providers. We never store your full card details.

6. Placing an order

When you place an order, you'll receive an email confirming we've received it. This is not yet acceptance of your order. Our contract with you is formed when we dispatch your order. We may decline or cancel an order, for example if an item is out of stock, there's a pricing error, or we suspect fraud. If we do, we'll refund anything you've paid.

If you'd like to change or cancel your order, contact us as soon as possible. We'll do our best to help if it hasn't been packed yet.

7. Delivery

Delivery options, charges and estimated times are shown at checkout. Estimated times aren't guaranteed, but we'll always keep you updated. Every order is sent in plain, discreet packaging. Responsibility for your order passes to you once it has been delivered to the address you gave us, so please check your details carefully.

8. Returns and refunds

Our Returns & Refunds policy explains when and how you can return an item. Because of their intimate nature, opened or used products can't be returned unless they're faulty. Faulty items are always covered.

9. Health and safety

Always read and follow the instructions, warnings and care advice that come with each product. Stop using a product if it causes pain, irritation or discomfort. Information on our website is for general guidance only and is not medical advice. If you have a medical condition, are pregnant, or have concerns about using a product, speak to a doctor first.

10. Accounts

If you create an account, keep your login details safe and don't share them. You're responsible for activity on your account. Tell us straight away if you think someone else has used it.

11. Discount codes and promotions

Discount codes and promotions are subject to their own terms, such as end dates and minimum spends. Unless stated otherwise, only one code can be used per order. Codes can't be exchanged for cash and can't be applied to orders that have already been placed. We may withdraw a promotion at any time.

12. Fraud prevention

To protect you and us, we may check orders for signs of fraud. We may cancel suspicious orders and, where the law allows, share information with payment providers or the authorities to prevent fraud.

13. Our content

The content on our website, including text, images, logos and design, belongs to Accro-Pleasures or our suppliers and is protected by copyright and other laws. You may view and print it for your own personal use, but you must not copy, reuse or sell it without our written permission.

14. Our liability

Nothing in these terms limits or excludes any liability that can't be limited or excluded by law, or affects your rights as a consumer under Jamaican law.

Otherwise, we're not responsible for losses that were not reasonably foreseeable, or for business losses. Where we are responsible for a loss in connection with an order, our liability is limited to the price you paid for that order.

15. Links to other websites

Our website may contain links to other websites, such as social media. We don't control those websites and aren't responsible for their content or how they use your information.

16. Events outside our control

We're not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, natural disasters, power or internet outages, or problems with couriers. If this happens, we'll let you know and do our best to limit the impact. If the delay is significant, you may cancel your order for a refund of anything not yet delivered.

17. Privacy

Our Privacy Policy explains how we collect and use your personal information.

18. Changes to these terms

We may update these terms from time to time. The version on our website when you place an order is the one that applies to that order.

19. Governing law

These terms are governed by the laws of Jamaica, and any disputes will be dealt with by the courts of Jamaica. If you have a complaint, please contact us first so we can try to resolve it. You can also contact the Consumer Affairs Commission.

20. General

• If any part of these terms is found to be invalid, the rest will still apply.
• If we don't enforce a right straight away, we can still enforce it later.
• We may transfer our rights and obligations under these terms to another business. You may not transfer yours without our agreement.