Privacy Policy
Last updated: 4 November 2026
Your privacy matters to us, especially when you're shopping for intimate products. This policy explains what personal information Accro-Pleasures collects when you visit our website or shop with us, why we collect it, who we share it with, how long we keep it, and the rights you have under Jamaica's Data Protection Act, 2020.
1. Who we are
This website is run by Accro-Pleasures, based in Kingston, Jamaica ("we", "us", "our"). We are the data controller for the personal information described in this policy, which means we decide how and why it is used.
If you have any questions about this policy or how we handle your information, contact us at info@accropleasures.com or +1 876 367 1616.
2. Information we collect
Information you give us
- Order details: your name, delivery address, email address, phone number and the products you buy.
- Account details: if you create an account or log in, your login email and account information.
- Messages: anything you tell us when you contact us by email, phone or a form, including questions about products.
- Email sign-up: your email address if you sign up for news and offers.
Payment information
Payments are handled by our secure checkout and payment providers. Your full card details go directly to them and are never seen or stored by us. We only receive confirmation that a payment was made and limited details such as the card type.
Information collected automatically
- Technical information: such as your IP address, browser and device type, and pages visited, which our hosting provider records to run the website securely and reliably.
- Information stored in your browser: such as your wishlist, your 18+ confirmation, the items in your cart and your country choice. See Cookies and browser storage.
Giving us your contact and delivery details is necessary to process an order. Everything else is optional.
3. How we use your information
We only use your information where we have a lawful reason to do so. We use it to:
- process, pack and deliver your orders, and send you order and delivery updates;
- handle returns, refunds and questions about faulty items;
- reply to your messages and give you product advice;
- manage your account and let you log in;
- send you news and offers, but only if you've agreed to receive them;
- keep our website secure and prevent fraud;
- improve our website, products and service; and
- meet our legal, tax and accounting obligations.
We don't use your information to make automated decisions that have a legal or similarly significant effect on you.
4. Emails and marketing
If you sign up for our emails, we'll send you news, launches and exclusive offers. We'll only do this with your consent, and you can unsubscribe at any time using the link in every email or by contacting us. We never sell or rent your email address to anyone.
Order confirmations and delivery updates are not marketing, so you'll still receive these after unsubscribing.
5. Who we share it with
We never sell your personal information. We only share it with trusted service providers who help us run our business, and only as much as they need:
- Website, checkout and account services: our website, online store, checkout and member logins are provided by Wix.com.
- Payment providers: to process your payment securely.
- Delivery partners: your name, address and phone number, so they can deliver your order. They do not receive details of what's inside your parcel.
- Email service: to send our emails, if you've signed up.
- Professional advisers: such as accountants or lawyers, where needed.
- Authorities: where we're required to by law, or to prevent fraud or protect our rights.
These providers may only use your information to provide their service to us.
6. Storage outside Jamaica
Some of our service providers, including our website host, store information on servers outside Jamaica. When this happens, we rely on providers that protect personal information to a standard comparable with Jamaican law.
7. How long we keep it
We keep your information only for as long as we need it:
- Order records: for as long as required by Jamaican tax and accounting law.
- Account information: while your account is open, and for a reasonable period after you close it.
- Email sign-up: until you unsubscribe.
- Messages: for as long as needed to resolve your query and handle any follow-up.
When we no longer need your information, we delete it or make it anonymous.
8. Keeping it secure
We use secure, encrypted connections across our website and checkout, and we limit access to your information to the people who need it to serve you. No online service can be completely secure, but if a data breach ever affects your information, we will tell you and the Information Commissioner as the law requires.
9. Cookies and browser storage
Our website stores small pieces of information in your browser to make it work:
- Essential: your shopping cart, your login, and your confirmation that you're 18 or older.
- Preferences: your wishlist and country choice. These stay on your device and are not sent to us.
- Service provider cookies: our website and checkout provider may set cookies needed for security and performance.
You can clear or block cookies and site data in your browser settings, but parts of the website, such as your cart and wishlist, may then stop working.
10. Your rights
Under the Data Protection Act, 2020, you have the right to:
- be told whether we hold information about you, and get a copy of it;
- correct information that is inaccurate or incomplete;
- ask us to delete your information, where we no longer have a reason to keep it;
- object to us using your information, including for direct marketing at any time;
- not be subject to decisions made only by automated means that significantly affect you; and
- withdraw your consent at any time, where we rely on it.
To use any of these rights, email info@accropleasures.com. We may ask you to confirm your identity before acting on your request, and we'll respond within the time required by law.
If you're unhappy with how we've handled your information, please contact us first so we can put it right. You also have the right to complain to the Office of the Information Commissioner in Jamaica.
11. Age requirement
Our website and products are only for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has given us their information, contact us and we will delete it.
12. Other websites
Our website may link to other websites, such as social media. We aren't responsible for how those websites handle your information, so please read their privacy policies.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
Questions about your privacy?
Contact us and we'll be happy to help.