Frequently Asked Questions

Find the product you like, choose a quantity and tap Add to Cart. When you're ready, open your cart and tap Checkout. You'll enter your delivery details and payment on our secure checkout page, and we'll email you a confirmation as soon as your order is placed.

We accept major credit and debit cards, and the payment options available for your order are shown on the checkout page before you pay.

Yes. Payments are processed through Wix's secure, encrypted checkout. Your card details go straight to the payment provider and are never stored by us.

All prices on our website are shown in Jamaican dollars (JMD).

New customers get 15% off their first order with the code WELCOME at checkout. Sign up to our emails at the bottom of any page to hear about new launches and exclusive deals first, and check our Sale page for current offers.

Contact us as soon as possible at info@accropleasures.com or +1 876 367 1616 with your order number. If your order hasn't been packed yet, we'll do our best to change or cancel it for you.

Always. Every order is sent in plain, unbranded packaging with nothing on the outside to show what's inside. Your privacy matters to us as much as it does to you.

We're based in Kingston and deliver across Jamaica. The delivery options for your address are shown at checkout. If you're outside Jamaica, please contact us before ordering and we'll let you know what's possible.

Delivery is free on qualifying orders. For other orders, the delivery cost is calculated at checkout based on your address, so you'll always see the full price before you pay.

Delivery times depend on your location and the delivery option you choose, and the estimate is shown at checkout. We'll email you when your order is on its way.

Yes. When your order ships, we'll email you an update. If your delivery option includes tracking, the tracking details will be in that email. You can also contact us any time with your order number for an update.

Get in touch with us and we'll help arrange a time or place that works for you. If you know you'll be away, let us know when you order and we'll do our best to plan around it.

First, check your confirmation and shipping emails (including your spam folder) for the latest update. If your order is later than expected, contact us with your order number and we'll look into it straight away.

For hygiene reasons, intimate products that have been opened or used can't be returned unless they're faulty. Items that are unopened and still in their original sealed packaging can be returned within 14 days of delivery. Contact us with your order number to arrange a return. See our Returns & Refunds policy for full details.

We're sorry about that. Please contact us within a few days of delivery with your order number and a photo of the item and its packaging, and we'll put it right with a replacement or refund.

Most issues are quick to fix. Before contacting us, try these steps:

• Charge it fully. Many toys arrive with little or no charge. Charge for the full time stated in the instructions, and check the charging light comes on.
• Check the charging connection. Make sure the cable is pushed in fully or magnetic connectors are lined up and clean. Try a different USB plug or port.
• Hold the power button. Many toys need the button held for 2–3 seconds to switch on, rather than a quick press.
• Check for a travel lock. Some toys have a lock to stop them switching on in a bag. Your instructions will explain how to unlock it.
• Check the batteries. For battery-powered toys, try fresh batteries and make sure they're facing the right way.

Still not working? Contact us with your order number and a short description of the problem, and we'll help.

Once your return is approved, your refund is sent back to the payment method you used to order. We'll email you when it has been processed.

Many of our toys are made from body-safe silicone, and each product page lists its materials so you can choose with confidence. If you have allergies or sensitive skin, check the materials before buying, and contact us if you'd like advice.

• Clean it before the first use and after every use.
• Wash with warm water and a mild, unscented soap or a dedicated toy cleaner.
• Only run it under water or submerge it if the product says it's waterproof. Keep water away from the charging port.
• Pat dry with a lint-free cloth, let it air dry fully, then store it in a clean pouch or box away from other toys.

A water-based lubricant is safe with every toy material and easy to clean. Avoid silicone-based lubricant with silicone toys, as it can damage the surface over time.

Use the cable that came with your toy and a standard USB plug or port. Give it a full charge before the first use. Most toys show a light while charging that changes or switches off when charging is complete.

Absolutely. Our team offers friendly, judgement-free advice by email and phone. Tell us what you're looking for and we'll suggest products to suit you.

Yes. We only use your details to process and deliver your order and to contact you about it. We never sell your information. You can read more in our Privacy Policy.

No account is needed to shop. Logging in lets you sign in faster next time. Items you save with the heart are kept in your Wishlist on the device you're using.

You must be 18 or older to visit our website and buy our products.

Every email we send has an unsubscribe link at the bottom. You can also contact us and we'll remove you from our list.